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Faults & power outages - 13 23 51

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Welcome to the new and improved MyAccount!
This will replace the older version of MyAccount and App soon - give it a try! Visit myaccount.horizonpower.com.au to access the old experience.
Learn more

Let's begin

Reset forgotten password for (new) MyAccount

It's easy to reset your password in just a few clicks with a secure code sent to your email or mobile.

Please note, this will reset your forgotten password details for the new MyAccount experience only.
Please note, the old version of MyAccount will be retiring soon.

Unfortunately an unexpected error occurred

Please try again or get in touch with one of our friendly Customer Service team members.
Enter the email address or primary mobile number that you have linked to this account. We need these details to verify your identity in step 3. Please add the email address or mobile number to continue. Uh oh. That email address isn't going anywhere. Please ensure a valid address is entered (e.g. yourname@example.com). No one's picking up. Please ensure you've entered a 10 digit mobile (e.g. 0400 000 000). Eek something went wrong. Please check the details you entered are correct or register for MyAccount first. If you need help, contact us between 8am - 5pm weekdays.
Call us Send an enquiry

Create password

Set up new password

Your password must meet these requirements:
  • Minimum 12 characters
  • Number and symbol
  • Uppercase
  • Lowercase
Your password should be easy to remember but hard to guess by others e.g 1L0v3En3rgy!
Your password needs to be stronger. Please ensure it is 12 characters long, includes one number or symbol and one uppercase and one lowercase letter. Don't forget to enter a password for MyAccount.
It's not a perfect match! Please try again and ensure all the characters match what has been entered. Don't forget to enter a password for MyAccount.
Call us Send an enquiry

Confirm identity

Unfortunately an unexpected error occurred

Please try again or get in touch with one of our friendly Customer Service team members.

Unfortunately you've entered your secure code or password incorrectly too many times

Please wait 15 minutes and try again.

Please verify it's you

We've sent a code to:

Hold tight! We've sent a new code. Please wait a minute before trying again.
Oh no. You've entered a letter, space or something else instead of just numbers. Please stick to 6 digits only. Don't forget to enter a 6 digit secure code. Eek. The passcode you entered doesn't match our records. You have 3 attempts to enter a valid secure code before your registration is locked for 15 minutes. Please try again.

Unfortunately you've requested too many secure codes

Please wait 15 minutes and try again. Oh no. You've run out of time to enter the valid passcode. Please request another code.
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All done!

Password reset complete

You can now log in to MyAccount.
Log in to MyAccount

We're here to help

Call us anytime between 8am - 5pm Monday to Friday or send a message and we'll be in touch as soon as possible.
Call 1800 267 926
Message us
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